Protecting your personal data with clarity and care

We collect information that you share when you book consultations, request programme advice, or use any services provided by StartinDE. This may include:

• Identification and contact details (full name, email, phone number, home address, passport details)
• Academic records (transcripts, English proficiency scores, CV, recommendation letters)
• Financial and visa documentation submitted for university or immigration purposes
• Notes from consultations, email correspondence, and chat history
• Device and usage data (IP address, browser type, pages visited) collected through cookies and analytics tools

Your personal data enables us to deliver tailored study-abroad support. Specifically, we use it to:

• Provide counselling, shortlist universities, and recommend scholarships
• Prepare and submit university, visa, and accommodation applications on your behalf
• Arrange language training, interview coaching, and pre-departure briefings
• Comply with immigration, tax, and reporting requirements in Vietnam and Germany
• Send service updates, reminders, and important notices relating to your journey
• Improve our services through aggregated analytics and customer feedback

We process your personal data under one or more of the following legal grounds:

• Your consent, when you submit enquiry forms or opt in to newsletters
• Contractual necessity, so we can deliver the services you request
• Compliance with legal obligations, such as immigration regulations
• Legitimate interests, including service optimisation, quality assurance, and fraud prevention

StartinDE only shares your data with trusted partners who help us fulfil your requests. These partners include:

• German universities, colleges, and language centres processing your applications
• Certified translators, testing centres, and accommodation providers
• Immigration professionals or government departments when legally required
• Technology vendors (such as CRM, cloud hosting, and communication tools) operating under strict confidentiality agreements

We do not sell your personal data. Cross-border transfers comply with relevant data protection laws.

We store personal data only for as long as necessary to deliver services, meet legal obligations, or resolve disputes. Security controls include encrypted storage, role-based access, and regular audits.

When data is no longer required, we delete or anonymise it. If you request deletion, we act within 30 days unless regulations require longer retention.

You are entitled to:

• Request a copy of the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Withdraw consent from optional communications at any time
• Request deletion or restriction of your data, subject to legal obligations
• Object to certain processing activities

Submit requests via info@startin-DE.com. We respond to verified requests within 30 days.

Our website uses cookies and third-party analytics to understand user behaviour, improve content, and maintain security. You can disable cookies in your browser, although some features may be limited.

We may revise this Privacy Policy to reflect regulatory changes or enhancements to our services. Updates will be posted on startin-DE.com with the revised effective date indicated below.

If you have questions or concerns about this policy or your personal data, reach us at: